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Packaging & Shipping
What if my food has partially thawed?
The food is shipped completely frozen on dry ice. If the dry ice in your box has evaporated, but the food is still frozen, don't worry - that's totally normal. Store the food in the freezer and recycle the box it came in.
If some or all of your food has defrosted, but is still cold to the touch, it’s 100% safe for your dog to eat. However, we’ve noticed that refreezing a thawed bag might cause pieces to cluster together, making it harder to serve. If this happened to your box, get in touch with our team so that we can get your order taken care of.
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Get in Touch
Got a question you don’t see here? We’d love to hear from you. We’re online Monday
through Friday from 9am to 5pm CST.
through Friday from 9am to 5pm CST.
Email us
support@meetmaev.com
support@meetmaev.com
Call us
347-916-4102
347-916-4102
